FAQ

FAQ


WHEN IS RENT DUE?

Rent is due the 1st day of every month. Your first rental payment is due August 1st even though you will not move in until later in the month, this payment will take care of the first and last August that you live at Westside Village. The 1st payment is not prorated.

DO YOU HAVE A GRACE PERIOD?

There is a grace period. You have until the 5th to pay with out late fees. If payment is received after the 5th there is a $5 dollar per day late fee, which starts from the 1st going forward, so by the 6th you have $30 in late fees.

DO YOU SEND A BILL EVERY MONTH?

No, however, you can view activity on your account via an on-line portal and set your own reminder notice. The leasing office will provide you with information via email how to activate your on-line portal.

IS MY LEASE AN INDIVIDUAL LEASE?

No, all leases at Westside Village are joint and several, meaning everyone is held equally responsible. We view you as a group not individuals.

IS A PARENTAL GUARANTY REQUIRED?

Yes. If you are an undergraduate student without full-time employment, a guaranty agreement must be completed by a parent/guardian.

MY PARENTS WON’T SIGN THE PARENTAL GUARANTY FORM, WILL YOU STILL RENT TO ME?

Yes, provided that you qualify with sufficient income, credit history, and landlord references. Or you may pay the rent in full for the entire lease term.

HOW CAN I MAKE RENT PAYMENTS?

Stop by our office at 623 W College Ave, Rear 8 to pay with check or money order. We would love to see you!

Mail via the US Postal Service or other delivery service.

Online via your tenant portal. Quickly and securely pay rent anywhere at anytime from our website. We accept Visa, MasterCard, JCB and Discover credit and debit cards as well as electronic checks (echecks). Please note if you pay rent with a card there will be a charge. Westside Village DOES NOT set this charge. We recommend if you are paying online using the echeck option, this option is FREE!

WHAT UTILITIES AM I RESPONSIBLE FOR?

This depends on the property. Please check the out the listings under the apartment tab.

HOW DO I SET UP UTILITIES?

Some utilities are billed directly by Westside Village, however electric service must be put in your name. You can contact WestPenn Power to set up your electric at 1-800-686-0021.

HOW DO I SUBMIT A MAINTENANCE REQUEST?

If you are in need of maintenance in your apartment  you can contact the office at 814-234-1707 or submit a request from your online tenant portal. If this is an emergency request after normal business hours & the management office is closed, please call 814-278-5913 to speak to a maintenance technician.

WHAT IF I GET LOCKED OUT OF MY APARTMENT?

If you are locked out during our normal office hours, please come to the office we will be happy to lend you a key. If you are locked out after hours please call the emergency lock out number at 814-278-5913. Please note, in the event that you are locked out after office hours there is $100.00 lock out fee.

CAN WE MOVE IN EARLY?

Due to having to prepare many of our units for move in during the month of August, moving in early is usually not an option. Please be sure to plan accordingly.

IF MY APARTMENT IS FURNISHED WHAT DOES IT COME WITH?

Furnished apartments come with the following: Twin XL bed, dresser, couch, coffee table, kitchen table & chairs. All other personal items such as a desk, etc. you will need to bring with you. If you rent a furnished apartment and don’t want the furniture provided it will be your responsibility for storing the furniture.

IS PARKING INCLUDED IN THE RENT?

No, parking can be rented separately from your apartment. We have many different parking options available. We rent parking daily, monthly, semester or yearly.

DO YOU ALLOW PETS?

Sorry we do not allow pets.

CAN WE USE OUR SECURITY DEPOSIT TO PAY OUR LAST MONTHS RENT?

No, you will be charged late fees for any unpaid rent.

WHEN DO WE GET OUR SECURITY DEPOSIT BACK?

30 days after the lease end date.

WHAT ARE THE MOST COMMON SECURITY DEPOSIT CHARGES?

It is our sincerest hope that we can return a full security deposit to all residents leaving our community, therefore Westside Village provides all departing residents with a very detailed move out guide.  If you follow the guide provided, you should not have a problem getting back your security deposit. Please do not hesitate to contact the leasing office if you have questions.